Support

Support

Feel free to contact us online through our LIVE-CHAT or simply email or call us:

 

Domesida & Partners s.r.o
Address:     Zamocka 30, 811 01 Bratislava, Slovak Republic
E-Mail:        [email protected]
Phone:        +421 2330 560 54

 

FAQ

Please take the time and read through the most frequently asked questions about Casino Superlines.
To ensure that our e-mails reach your inbox, please add us to your Safe Senders list.

My Account

  • What if I am locked out of my account?

    To unlock your account, please contact our Support 24/7.
  • Where can I view my balance and transactions?

    You can easily access to a full history of transactions, balance withdrawals and deposit. This information is always available through your My Account page.
  • What if I have forgotten my password?

    In order to reset your password, click here.

Deposits and Withdrawals

  • What documentation may I be asked to provide?

    You may be requested to provide the following documentation:

    • Photographic ID: Photograph page of a valid Passport, Driving License or National ID card. Your name, photograph and signature must be clearly visible.
    • Proof of ownership of the deposit and withdrawal accounts:
      1. Credit or debit cards: Front and back of the card used for the deposit. Please block out the middle digits of the credit card number, leaving the first 6 and last 4 digits visible (e.g 512345XXXXXX7890). Please also block out the 3 digit security code on the back of the credit card. The card must be signed.
      2. Skrill previously known as Moneybookers: Screenshot of the “Profile” page, found under “My Account” in the Skrill website. Your full name and address must be clearly visible.
      3. Bank Transfer: Recent bank statement. The bank account number, and your full name and address must be clearly visible. (You may block out the transaction details on the statement.)

    In some cases, we may ask for additional documentation not mentioned above.

  • How do I check the status of my Withdrawals?

    Log in to My Account and select Account statement link to check the status of each Withdrawal.
  • What kind of currencies do you accept?

    Although Casino Superlines is played only in the Euro Currency, you can deposit in your country currency by selecting any of the e-wallet payment methods. For credit card payments only the Euro Currency is Available. All foreign currency transactions are converted to your account currency using standard conversion rates and then credited to your account.
  • What kind of payment methods do you accept?

    We want your experience at Casino Superlines to be as pleasant and entertaining as possible, and to make sure of that we have made it our goal to offer you the best and most varied depositing methods. We accept such payment methods as: E-Wallets (Neteller, Skrill, etc.), Debit Cards (Visa Electron, etc.), Instant Banking (Sofort, etc.).For the complete list of acceptable payment methods, please see our a href="#" onclick="openMyAccount('deposit');return false;">Deposit methods under 'My Account'.
  • How do I withdraw money from my account?

    Log in to MyAccount and select Withdrawal. You can always contact our support team for additional help. Casino Superlines may impose fees for Withdrawals. Additionally, your financial institution may charge a fee for the transaction.
  • How do I deposit money to Casino Superlines?

    You are only 4 steps away:

    1. You need to sign up to Casino Superlines to be able to play in Real Money Mode.
    2. Complete the rest of the registration form. This will create an account and will allow us to send you a verification mail which you need to verify by pressing the link.
    3. To verify your e-mail address, go to your Inbox and look for Casino Superlines Registration mail, if you can’t find it in your Inbox, check your Spam or Trash folders as well. Once you will press the link provided in the Registration mail, your Casino Superlines account will be verified, and you will be able to Login to your account.
    4. When you are ready to make a deposit, all you need to do is using the payment method of your choice, deposit funds to your account and starts playing your favorite games.
  • How do I deposit with paysafecard?

    paysafecards can be bought at thousands of outlets, and then redeemed at our casino. When purchasing a paysafecard voucher, you will be issued with a 16-digit paysafecard PIN-Code which you will enter on our website.
    PIN-Codes can be combined to make deposits of larger amounts.

    Region

    Europe.
    Click here to see a find a location closest to you:
    Paysafecard locations (http://www.paysafecard.com/pos/).

    How to deposit

    1. Purchase a paysafecard voucher at a paysafecard outlet near you. Click on the link above to find an outlet.
    2. Log into your account, and click "Deposit".
    3. Click on the paysafecard logo (under Pre-Paid).
    4. Enter the amount you want to deposit, and click "Continue".
    5. Enter your 16-digit PIN Code.
    6. If you are combining PIN-Codes, click on "Enter additional PIN-Codes", and enter your PIN-Codes until you have enough to cover the amount of deposit.
    7. Click "Pay".

    Withdrawals

    Withdrawals cannot be made through paysafecard. Withdrawals will be made by wire transfer to your bank account.

    Important notes

    • To avoid currency conversion fees, it is best to purchase your paysafecard PIN-Codes for use on our site in Euros.
    • paysafecard PINs bought in the US and paysafecards Junior cannot be redeemed on our website.

    Troubleshooting

    If you are unable to complete your deposit using your paysafecard PIN-Code, we suggest taking the following steps:

    1. Check the details entered, and make sure that the 16-digit PIN-Code and Password are correct.
    2. Try depositing a smaller amount, as the part of the PIN-Code may have already been used. (You can check the remaining credit on your PIN-Code by visiting the paysafecard www.paysafecard website, and clicking “View credit”).
    3. Contact paysafecard’s service hotline. (You can find their number by visiting the paysafecard www.paysafecard website, and clicking “Help”).
    4. Try using a different payment method.

    More assistance

    If you are still unable to complete your paysafecard deposit, visit their website, www.paysafecard.com, choose your country and click Help. You will be shown the relevant phone number for your country.
    For questions regarding deposits and other issues, please click on Live Chat.

  • How do I deposit with Skrill (MoneyBookers)?

    Skrill (previously known as MoneyBookers) is a popular online wallet that can be used to deposit on our site. You can sign up for a Skrill wallet on their site, www.skrill.com, and then link your credit and debit cards to your wallet. That way, you don’t have to keep entering or sharing your financial details.
    You can also sign up for a Skrill wallet directly in our cashier, quickly and easily. Simply choose Skrill in our Cashier, enter the amount of your deposit and click continue. If you don’t already have a Skrill account, you will be able to set a password for your new Skrill account as part of the deposit process. Thereafter, you’ll simply need to enter your Skrill password and your payment details will be there for you.

    Region

    International.
    However, Skrill may support certain payment methods for certain countries only. For example, Skrill supports Maestro for UK residents only. For more information, please contact Skrill (https://help.skrill.com/pkb_sc_ContactUs?l=en_GB).

    How to deposit

    1. Log into your account, and click "Deposit".
    2. Click on the Skrill logo (under Wallets) or on one of the payment method logos in the Skrill section of the Cashier.
    3. Enter the amount you want to deposit, and click "Continue".
    4. If you do not have a Skrill account yet, choose your payment method and enter the required information. You will then be asked to set your Skrill password and create your Skrill account.
    5. If you already have a Skrill account, you will be prompted to enter your Skrill password and log into your account. Choose your payment method, and click "Confirm".

    Withdrawals

    You may request that a withdrawal be made to your Skrill account by contacting customer support. If we are not able to accommodate your request, we may request a bank account and process the withdrawal as a wire transfer instead.

    Important notes

    None

    Troubleshooting

    If you are unable to complete your deposit using your Skrill account, we suggest taking the following steps:

    1. If you already have a Skrill account, but you are being asked to enter your payment details, then click “I already have a Skrill (Moneybookers) account” on the Skrill page. (If you use the same email address registered with us and with Skrill, then you should always be prompted to log into your existing Skrill account.)
    2. If you select a payment method on our cashier but it is not included in the options shown on the Skrill page, make sure that Skrill supports that payment method for your country. For example, Skrill supports Maestro for UK residents only, so it will only be available if you are currently in the UK. For more information, please contact Skrill (https://help.skrill.com/pkb_sc_ContactUs?l=en_GB).
    3. You may have reached your Skrill transaction limits. To view your skrill limits and for instructions on increasing your limits, log into your Skrill account, and click “view limit”.
    4. Skrill may also be requesting that you verify your account. Follow the instructions shown in their site, or contact them for more information.
    5. If you receive a message “Transaction not allowed” after logging into your Skrill account, Skrill may be preventing the deposit based on your registration or current country. Please try depositing with a different payment method.

    More assistance

    If you are still unable to complete your Skrill deposit, visit their website, www.skrill.com, and click on “faq”, or contact the Skrill Customer Call Centre on +44 870 383 0232.
    For questions regarding deposits and other issues, please click on Live Chat.

  • How do I deposit with Neteller?

    Neteller is a popular online wallet that can be used for deposit on our site. Before depositing on our site, you will first need to register and fund your Neteller account. To register for a Neteller account, go to http://www.neteller.com/ and click "Sign up".

    Region

    International. See Neteller’s help section for a list of restricted countries: (https://help.neteller.com/app/answers/detail/a_id/6/kw/country).

    How to deposit

    1. Log into your account, and click "Deposit".
    2. Click on the Neteller logo (under "E-Wallets").
    3. Enter the amount you want to deposit, and click "Continue". The Neteller login page will open.
    4. On the Neteller login page, enter your Neteller Account ID and Secure ID,
      and click "Transfer Now".

    Withdrawals

    You may request that a withdrawal be made to your Neteller account by contacting customer support. If we are not able to accommodate your request, we may request a bank account and process the withdrawal as a wire transfer instead.

    Important notes

    None

    Troubleshooting

    If you are unable to complete your deposit using your Neteller account, we suggest taking the following steps:

    1. Check the details entered, and make sure that your Neteller Account ID and Secure ID are correct.
    2. Check that you have sufficient funds in your Neteller account to complete the deposit
    3. Try depositing a smaller amount.
    4. Neteller may have set certain restriction on your account and may require you to verify your account details in order to upgrade your Neteller account and lift these restrictions. See their site for more information: https://help.neteller.com/app/answers/detail/a_id/2338/kw/verification.
    5. Check that you are not attempting to log into your Neteller account from a country that is restricted by Neteller.
      See https://help.neteller.com/app/answers/detail/a_id/6/kw/country.
    6. Try using a different payment method.

    More assistance

    If you are still unable to complete your Neteller deposit, or need more information about verifying your Neteller account, please see Neteller’s support section: http://www.neteller.com/support/.
    For questions regarding deposits and other issues, please click on Live Chat.

  • How do I deposit with a Credit Card?

    We accept both Visa and MasterCard credit cards. We maintain the highest security standards so you can be sure you’re credit card information will remain safe and secure.

    Region

    International

    How to deposit

    1. Log into your account, and click "Deposit".
    2. Click on the Visa or MasterCard logo.
    3. Enter the amount you want to deposit, and click "Continue".
    4. Select the credit card type.
    5. Enter your credit card details, including credit card number, expiry date, CVV and card holder name, making sure that all information is entered accurately.
    6. Click "Submit".

    Withdrawals

    We do not currently offer withdrawals to credit cards. Withdrawals will be made by wire transfer to your bank account.

    Important notes

    • Payments will show on your credit card statement as "Domiseda & Partners s.r.o".

    Troubleshooting

    If you are unable to deposit using your credit card, we suggest taking the following steps:

    1. Check the details entered, and make sure that everything is correct, including the card type, credit card number, expiry date, CVV and cardholder name.
    2. Try depositing a smaller amount.
    3. Try using a different credit card, or a different payment method.
    4. Contact your credit card issuer to confirm the following:
    • Do you have enough available balance to complete the deposit?
    • Is your credit card active?
    • Are you able to use your credit card at online-gaming merchants?

    More assistance

    If you are still unable to deposit with your credit card, contact your card issuer. Their phone number can usually be found on the back of your credit card.
    For questions regarding deposits and other issues, please click on Live Chat.

Frequent Questions

  • Is the Casino Superlines online casino safe and secure?

    Casino Superlines utilizes the latest 128-bit Secure Socket Layer (SSL) encryption technology to ensure that sensitive data is transferred securely over the internet to our secured servers, which are protected by the latest firewall technology. This means you can be assured that your card details are safely handled, and that we meet the highest security standards for payments, withdrawals and deposits. We develop and employ state-of-the-art systems that ensure and maintain a secured gaming experience.
    Read more: PrivacyPolicy,  Security Policy.
  • What happens when I lose connection during a game?

    First, please log in back to your account. You can find yourself in one of two situations:a. If you were playing a card game, the game is not lost, the next time you log in, you can open the game and continue from the exact same situation it was in when you were disconnected.b. If you were playing a game such as Slots or Roulette in which the player does not affect the result of the game after placing his bet, the round will be completed even though you are not in the game, and winnings will be added to your balance. You can always view your game's outcome at the game history section.

  • What kind of bonuses can I get at the Casino?

    At Casino Superlines we give you many opportunities to get generous bonuses. Our bonuses are designed to delight you while extending your play and cannot be withdrawn.
    For the complete list of bonuses click on Promotions to see which promotions we have to offer you.
  • How do I withdraw money from my account?

    Log in to MyAccount and select Withdrawal. You can always contact our support team for additional help. Casino Superlines may impose fees for Withdrawals. Additionally, your financial institution may charge a fee for the transaction.
  • How do I deposit money to Casino Superlines?

    You are only 4 steps away:

    1. You need to sign up to Casino Superlines to be able to play in Real Money Mode.
    2. Complete the rest of the registration form. This will create an account and will allow us to send you a verification mail which you need to verify by pressing the link.
    3. To verify your e-mail address, go to your Inbox and look for Casino Superlines Registration mail, if you can’t find it in your Inbox, check your Spam or Trash folders as well. Once you will press the link provided in the Registration mail, your Casino Superlines account will be verified, and you will be able to Login to your account.
    4. When you are ready to make a deposit, all you need to do is using the payment method of your choice, deposit funds to your account and starts playing your favorite games.
  • Is it legal for me to play at Casino Superlines?

    It depends upon the laws that govern the jurisdiction you live in. It is your sole responsibility to ensure that you comply with such laws and to ensure that you have the right to use Casino Superlines and to play our games. Casino Superlines makes no representation as to the legality of your actions as it is impossible for us to determine the state of the law in every jurisdiction around the world on an ongoing basis. Therefore, it is your responsibility to determine the legality of use in your jurisdiction and we assume that you believe your actions to be legal if and when you log in to Casino Superlines.
    Furthermore, Casino Superlines requires that you agree to the Terms and Conditions of use before opening an account, and that you be at least 18 or 21 years of age to play for real money. It is up to you to determine the legal minimum age for gambling in your area. We do not permit anyone under the age of 18 to play for real money.
  • Are the games fair, random and tested?

    Casino Superlines games are fair, random and tested. All of our software is audited by Gaming Laboratories International (GLI), a third party auditor, to confirm that the games are fair. All hands are dealt by a certified random number generator (RNG), which is also independently audited. For more information on the game fairness and random number generator, please see our Fair Game statement. We want you to feel that our online casino is safe and we go to every effort to insure that you are secure at all times.
  • What if I have forgotten my password?

    In order to reset your password, click here.
  • How do I start playing?

    Real Money Mode:
    If you choose to play in Real Money mode, you can place bets and watch your winnings grow from the comfort of your home or anywhere you have access to a computer and the internet. You are not required to download any software. We are here to answer your every question, even when you ask are online casinos safe?Fun Mode:
    If you are new to casinos, we encourage you to spend some time learning the games playing in Fun Mode before you start playing with real money. You’ll soon be an expert and you’ll be ready to start playing with and winning real money.To start practicing now, simply select a game from the interactive game carousel located on Casino Superlines home page.For more information, click Getting started.
  • What if I’m having connectivity problems or internet delays?

    Internet delays or disconnections occur for a number of reasons. The following issues can contribute to poor connectivity to our servers:

    • Service will be slow if there are a high number of internet gateways that fall between our site and your system. If any of these intermediate servers are slow, the transmission to your system will be slow, potentially causing internet delays or disconnections.
    • Your connection bandwidth is not fast
    • The configuration of your system
    • The number of applications you are running which access the internet
    • The amount of available memory on your system

    We recommend that you:

    • Delete temporary internet files and cookies from your browser from time to time to maintain a healthy internet connection
    • If you have a dial-up connection, which is the minimum requirement, you may wish to upgrade to a cable or a fixed line internet connection that will minimize the chances of disconnections. You may also wish to contact your internet service provider for further assistance.
    • Use a stable internet connection to play our games. Your internet connection plays a vital role in connectivity to our game servers.
    • If you have a dial-up internet connection, we recommend you upgrade to a high speed/broadband internet connection.
    • If you have a high speed/broadband internet connection, we recommend that you do not use any other applications while you are playing our games.
    • Avoid using media streaming applications or P2P applications like KaZaa, Limewire, and Ares, as these applications leave very little bandwidth available for our applications to run on.
  • What happens when I lose connection during a game?

    First, please log in back to your account. You can find yourself in one of two situations:
    a. If you were playing a card game, the game is not lost, the next time you log in, you can open the game and continue from the exact same situation it was in when you were disconnected.
    b. If you were playing a game such as Slots or Roulette in which the player does not affect the result of the game after placing his bet, the round will be completed even though you are not in the game, and winnings will be automatically being added to your balance. You can always view your game's outcome at the game history section.

casino VIP Program

  • How do I see how many points I have?

    In the cashier section you will find the Loyalty tab for Casino Superlines VIP's and by clicking it you will have access to your complementary points balance.
  • Can I cash out using my Comps?

    If you choose to redeem your points for cash, it shall be placed in your real balance.
  • What are Comps or Loyalty Points?

    Comps or Loyalty Points are points which are attributed to you according to your casino play. For each € 10 that you play, you automatically receive points according to the wagering contribution table. So, if you play € 100 in the slot machines, you will be rewarded with 10 points – how easy is that! Once you have accrued enough points in your Casino Superlines VIP balance you can exchange these for cash to play with.
  • Is there any annual or monthly fee to be a part of Casino Superlines VIP's Club?

    No. This program was created to promote the loyalty of our players, so by being a player in our casino you are automatically entitled to join Casino Superlines VIP's and enjoy its benefits for free!

License, Security and Fair Gaming

  • What are my privacy rights at Casino Superlines?

    Casino Superlines respects your privacy, and we are committed to keeping your personal information strictly between you and us.
    Read more:
    Privacy PolicySecurity Policy
  • Is the Casino Superlines online casino safe and secure?

    Casino Superlines utilizes the latest 128-bit Secure Socket Layer (SSL) encryption technology to ensure that sensitive data is transferred securely over the internet to our secured servers, which are protected by the latest firewall technology. This means you can be assured that your card details are safely handled, and that we meet the highest security standards for payments, withdrawals and deposits. We develop and employ state-of-the-art systems that ensure and maintain a secured gaming experience.
    Read more:
    PrivacyPolicy,  Security Policy.
  • Is Casino Superlines licensed?

    Casino Superlines operates under Master License No.365/JAZ Sub-License GLH-OCCHKTW0708082016, granted by the Government of Curaçao. Read more About.
  • Is it legal for me to play at Casino Superlines?

    It depends upon the laws that govern the jurisdiction you live in. It is your sole responsibility to ensure that you comply with such laws and to ensure that you have the right to use Casino Superlines and to play our games. Casino Superlines makes no representation as to the legality of your actions as it is impossible for us to determine the state of the law in every jurisdiction around the world on an ongoing basis. Therefore, it is your responsibility to determine the legality of use in your jurisdiction and we assume that you believe your actions to be legal if and when you log in to Casino Superlines.
    Furthermore, Casino Superlines requires that you agree to the Terms and Conditions of Use before opening an account, and that you be at least 18 or 21 years of age to play for real money. It is up to you to determine the legal minimum age for gambling in your area. We do not permit anyone under the age of 18 to play for real money.
  • Are the games fair, random and tested?

    Casino Superlines games are fair, random and tested. All of our software is audited by Gaming Laboratories International (GLI), a third party auditor, to confirm that the games are fair. All hands are dealt by a certified random number generator (RNG), which is also independently audited. For more information on the game fairness and random number generator, please see our Fair Game statement. We want you to feel that our online casino is safe and we go to every effort to insure that you are secure at all times.

Responsible Gaming

  • What can I do if I think I have a gambling problem?

    In accordance with its Responsible Gaming Policy Casino Superlines gives you the opportunity to set limits for yourself, or excluding yourself from playing.
    For more information please go to Responsible Gaming Policy, if you have an account at Casino Superlines login to My Account and select Responsible Gaming Section to set your limits or to exclude yourself. If you have any more questions, please feel free to contact us through our Support 24/7.
  • What kind of limits does Casino Superlines offer and how do I set those limits?

    Casino Superlines gives you the opportunity to set limits for yourself in several methods:

    • Limit Deposit - set a limit on the amount you may deposit within a specified period of time.
    • Limit Loss - set a limit on the losses you may incur within a specified period of time.
    • Limit Bet - set a limit on the amount you may wager within a specified period of time.
    • Limit Time - set a limit on the amount of time you may play in any one session.

    If you have an account at Casino Superlines, Log in, go to My Account and select Responsible Gaming to set your limits. If you have any more questions, please feel free to contact us through our Support 24/7.

  • How may I exclude myself from playing?

    We give you the opportunity to exclude yourself from playing for a definite or indefinite period of time. If you have an account at Casino Superlines Log in to My Account and select Responsible Gaming to set you limits.
    If you have any more questions, please feel free to contact us through our Support 24/7.
  • May I change or revoke the limit or exclusion on my account?

    You may change or revoke the limit or exclusion by a written notice or electronic notice given to Casino Superlines. If you have any more questions, please feel free to contact us through our Support 24/7.
  • Is it possible to be removed from your mailing list?

    Upon request your E-mail address can be removed from Casino Superlines E-mail list. If you have any more questions, please feel free to contact us through our Support 24/7.